Privacy and Data Policy

This page explains how we collect, use and protect personal information when you use our website and services. It sets out the types of data we gather, why we need it, how we keep it secure and the choices available to you. We take your privacy seriously and aim to be clear about our processing activities for users in the United Kingdom and elsewhere.

Types of data we collect

Personal data

When you register an account or contact us we may collect name, email address, phone number, date of birth and other identity details you provide. We also collect documents or identity information where verification is required. This data is used to operate your account and meet our verification and security obligations.

Technical data

We collect information about how you access our services, including IP address, device type, browser, operating system, screen resolution and location data where permitted. We also log session data, errors and timestamps to maintain and improve the site and to detect unauthorized activity.

Transactional data

Transaction records include deposits, withdrawals, bets, game history, payment method identifiers and correspondence about transactions. We store basic payment details to complete transactions but do not store full card numbers. Records are retained for accounting, fraud prevention and customer support.

Use of information

We use personal and technical data to create and manage accounts, provide customer support, process transactions, run security checks and comply with legal obligations. Aggregated or anonymised data may be used for analytics, product improvement and to present personalised content. We will only use your personal data for purposes that are consistent with the reason it was collected or where we have a lawful basis for processing.

Data protection practices

We protect data using appropriate technical and organisational measures, including encryption in transit, access controls and regular security reviews. Access to personal data is restricted to authorised staff and third-party service providers who need it to perform services on our behalf. We monitor systems for unusual activity and maintain procedures to respond to data incidents.

Cookies and tracking technologies

We use cookies and similar technologies to operate the site, remember your preferences, enable secure logins and provide personalised content. Some cookies are essential for functionality, others are used for analytics and performance. You can manage cookie preferences through your browser or our cookie control tool, but disabling certain cookies may affect site functionality.

User rights and account control

You have the right to access, correct, update or delete personal data held about you, subject to any legal or regulatory retention requirements. You can review and edit account details through your profile. To request deletion or exercise other rights, contact us at [email protected]. We will respond in line with applicable data protection law.

Information sharing and third parties

We may share data with payment processors, identity verification providers, fraud prevention services and other service providers that support our operations. We also disclose information when required by law or to protect our legitimate interests. All third parties are contractually required to keep data secure and only use it for authorised purposes.

Privacy policy updates

We review this policy periodically. Where changes are material we will post an updated version and, where appropriate, notify account holders. The latest version is available on this page and effective from the date shown at the top of the policy.