User Terms and Conditions

These Terms and Conditions explain the rules for using Trino Casino and set out the responsibilities we and our users have towards each other. By creating an account or using the platform, you agree to follow these terms, together with any rules shown for a particular service or promotion. Please read them before you use your account.

Account responsibilities

You are responsible for keeping your account details accurate and your login credentials secure. Do not allow anyone else to use your account. If you believe someone has accessed it without permission, contact us promptly so we can review the activity and take appropriate steps.

We may ask you to verify your identity, age, address or payment details. You must provide accurate information and any documents reasonably requested for these checks. We may limit or suspend account activity while verification is incomplete or while we investigate a security concern.

Eligibility requirements

You may use Trino Casino only if you are of legal gambling age and are permitted to gamble from your location. It is your responsibility to check that your use of the platform is lawful where you are. We may restrict access where our services are unavailable or where we cannot complete the checks required to maintain an account.

Acceptable platform use

Use the platform fairly and for your own personal activity. You must not misuse promotions, interfere with games or systems, provide false information, or use another person's payment method without authorisation. We may review unusual activity and, where necessary, restrict access or suspend an account while we investigate. Any action we take will depend on the circumstances and the applicable rules.

We encourage responsible use. Account limits and other available controls can help you manage your activity. If you need assistance with your account, please contact support.

Bonuses and promotions

Promotions may have separate eligibility rules, wagering requirements, maximum bets, expiry periods and withdrawal conditions. These will be presented with the relevant offer. Please check them before opting in or using a bonus balance. If promotional activity does not meet the applicable rules, we may withhold the bonus or adjust its associated winnings in line with those rules.

Deposits and withdrawals

Payment methods and account limits are shown on the platform and may differ by transaction. Deposits must come from a payment method you are authorised to use. Withdrawals may be subject to identity checks, payment checks and a review of account activity. We may request further information before processing a withdrawal and will explain what is needed where practicable.

Processing times can vary by payment method and the checks required. Any applicable limits or charges should be reviewed before you submit a transaction.

Disputes and complaints

If you have a question about a transaction, game result or account decision, contact support with the relevant details. We will review the information available and respond with an explanation of our decision. If you disagree, you may ask us to review the matter again and provide any additional information that may help.

Changes to these terms

We may update these Terms and Conditions to reflect changes to our services, operating procedures or applicable requirements. The current version will be available on the platform. Where a change materially affects your use of Trino Casino, we will provide notice in an appropriate way. Continued use after the updated terms take effect means you accept them; if you do not agree, please stop using the platform and contact us about your account.