Our support team is available to help with questions, account-related issues, technical concerns or general feedback. Contact the team through convenient communication channels, including live chat, email or phone, and we will assist with verification, deposits, withdrawals and gameplay enquiries. For faster service, please have your account details ready when you contact us. We aim to respond promptly and resolve routine enquiries within one business day. Emergency cases outside hours are handled as a priority where possible.
| Department | Contact |
|---|---|
| Customer support | [email protected] (available via email and live chat, typical response within 24 hours) |
| General enquiries | [email protected] (billing, account and payment enquiries; expect reply within one business day) |
| Affiliate enquiries | [email protected] (partner programme, tracking and marketing enquiries) |
| Phone | +44 20 7946 0812 (Mon–Fri 09:00–18:00) |
| Working hours | Mon–Fri, 09:00–18:00 GMT (emergency email support outside hours) |
Email Support
Email is the preferred way to contact support about detailed requests, account-related issues, or matters that require explanations or documents. Include a clear subject line and accurate, up-to-date contact details so the team can understand your request and reply without unnecessary delays. You can reach the support team at [email protected].
Contact Form
Response Time
Our support team is available via live chat and email to help with account, payment, and gameplay questions. Most inquiries receive a response within one business day. More complex issues may take longer to review, depending on the details involved. Please include relevant information in your request so the team can look into it and get back to you.
Feedback
We value your feedback. Share suggestions, ideas, or any issues you spot to help improve the site and services. All submissions are reviewed carefully by our team and used to refine the UI, promotions, and customer support. Use the feedback form or email [email protected]. Thank you for helping us make the casino smoother and more enjoyable for everyone.